Privacy Policy

Effective Date: September 9, 2026

This Privacy Policy explains how Noris Solutions ("Noris Solutions", "we", "us", or "our") collects, uses, stores, and protects information when you use the NorisChat mobile application ("App").

Important: Please replace the support email placeholder in the "Contact Us" section below with the actual email address that users can use to contact Noris Solutions before publishing this page.

1. Information We Collect

Account and Profile Information

When you create or use a NorisChat account, we may collect information you provide to us, such as your name, phone number, email address, profile information, and other information needed to create and maintain your account.

Messages and User Content

NorisChat is a communication application. Depending on the features you use, we may process messages, images, videos, files, profile photos, and other content that you choose to send or upload through the App.

Device and Technical Information

We may process technical information needed to operate and secure the App, such as device information, application version, operating system information, network information, error information, and push-notification tokens.

Notifications

If push notifications are enabled, the App may use a device notification token to deliver message and other relevant notifications to your device.

2. How We Use Information

We use information for purposes including:

Creating and managing user accounts.
Providing messaging and communication features.
Delivering messages, notifications, and other requested services.
Storing and displaying user-provided profile information and content.
Maintaining, troubleshooting, and improving the App.
Preventing fraud, abuse, unauthorized access, and security incidents.
Complying with applicable legal obligations.

3. How We Share Information

We do not sell your personal information. We may share or provide access to information only when necessary to operate the App, provide services, protect users, or comply with law.

Depending on the features used, service providers may process information on our behalf, including infrastructure, hosting, storage, authentication, analytics, security, and push-notification providers. These providers are expected to process information according to their applicable terms and privacy practices.

4. Third-Party Services

NorisChat may use third-party services to provide functionality such as push notifications, hosting, authentication, storage, security, and application operation. These services may process limited information as necessary to provide their services.

For example, push notifications may be delivered using Firebase Cloud Messaging provided by Google. Third-party services have their own privacy policies and terms.

5. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to provide the App and its features, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it is processed.

7. Account and Data Deletion

Users may request deletion of their NorisChat account and associated personal information. When a valid deletion request is received, we will delete or anonymize information that we are required and permitted to delete, subject to information that must be retained for legal, security, fraud-prevention, or other legitimate purposes.

To request account deletion, contact us using the email address listed in the "Contact Us" section below and include the phone number or email address associated with your NorisChat account.

8. Children's Privacy

NorisChat is not intended for children where use of the App would be prohibited by applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or other restrictions on processing. You may contact us to make a request.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, or legal requirements change. The updated version will be posted on this page with a revised effective date.

11. Contact Us

Noris Solutions
Privacy contact: REPLACE-WITH-YOUR-ACTUAL-SUPPORT-EMAIL

If you have questions about this Privacy Policy or want to request account or data deletion, please contact us using the email address above.